Senior Program Manager — CX Technology & AI

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principal financial groupBurlington (IA)

Project Management Specialists Custom Computer Programming Services

SENIORITY

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About the role

Principal Financial Group seeks a seasoned Program Manager II to join the Customer Experience Technology team. You’ll shape how customers experience Principal across digital channels while aligning enterprise initiatives across tech, product, and business partners. You will lead high-visibility customer initiatives, drive collaboration, and manage stakeholder expectations, ensuring alignment with strategic priorities and measurable outcomes.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.