Maintenance Account Manager

Posted yesterday

labelmasterChicago (IL)

Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products Industrial Supplies Merchant Wholesalers

SENIORITY

Mid

SALARY

$24.04 - 31.25 hourly

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About the role

Labelmaster is an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place.

What We're Looking For: (Benefits) Don’t want to work for typical corporate employers Want to contribute to making the world a safer place (no, really) Have a life outside of work Health Insurance Education Assistance Matching 401(k) Program Referral Program

Position Purpose: Maintenance Account Managers are responsible for maintaining accounts, client relationships and overall volume for existing core customers. For this role we offer a base pay of $24.04 - 31.25 hourly

Essential Functions:

Communicating with customers by phone, through email and virtual meetings to ensure their needs are understood, addressed, and opportunities are uncovered and follow through to closure.
Building strong customer relationships to maintain current business and expand into new categories in existing customers where applicable
Collaborating with various internal departments to ensure they fulfill all customer requests
Resolving complaints and keeping track of all processes that pertain to the customer’s needs
Make a minimum of 50 call attempts/logged calls to keep customers engaged and informed.
Acting as the customer’s representative to ensure their demands are met with a focus on improving the customer experience
Collecting and analyzing data concerning customer behavior to understand changing needs

Additional Responsibilities:

Always take responsibility for the safety of self and others
Take responsibility to eliminate accidents, injuries & hazards at all times
Observe and act in accordance with all applicable laws & regulations & company policies
Other duties/projects as assigned
Experience / SkillsFour-year college degree in business or equivalent experience

Reasoning ability – Ability to apply common sense understanding to carry out detailed and involved written or oral instructions. Ability to deal with problems involving many concrete variables in standardized and un-standardized situations Ability to work overtime when needed Acquire working knowledge of all intranet programs Ability to close sales Ability to manage multiple sales cycles simultaneously Interpersonal skillsAbility to multi-task 2 - 5 years sales experience, preferably as an inside sales account representative or manager experience A minimum of 2 years quota‑carrying sales experience Proficiency in PC usage, recent versions of Windows a plus Knowledge of Microsoft Office (Outlook, Word, Excel) Ability to navigate various sales platforms such as Salesforce and internal system Documented formal sales training Skills and Attributes We’re Looking ForStrong organizational skillsAbility to multi-task Assertive, high‑energy personality Resilient character Strong phone presence Excellent verbal and written communication skills A high level of integrity in all business dealings

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