Customer Service/Sales Representative

Benefits: 401(k) matching Employee discounts Flexible schedule Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Flexible Schedule Job SummaryWe are seeking a Customer Service/Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities  Receive a high volume of inbound calls and emails  Identify the reason for the customer’s call, collect relevant information, and provide solutions Use best practices in customer service techniques to develop rapport and build relationships with customers Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Interact with high volume of customers in store and provide excellent customer service  Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred  Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively