Customer Relations Administrator

Posted 2 days ago

paycom atsScottsdale (AZ)

Customer Service Representatives Jewelry, Watch, Precious Stone, and Precious Metal Merchant Wholesalers

SENIORITY

Junior

Apply

About the role

Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Relations Administrator. As a Customer Relations Administrator you will be responsible for assisting customers seeking to liquidate or take distributions from their holdings of precious metals. This is a dynamic role that requires excellent communication skills, strong follow-up, and a passion for helping customers achieve their goals.

Duties: · Contact customers by phone to verify information for distributions or liquidations.· Use systems to access the customer's account to verify metals details.· Obtain liquidation bids when necessary.· Communicate with other departments required to complete distribution processes.· Create necessary invoices for transactions.· Email forms to the customer through Docu Sign.· Addressing customer questions or concerns and walking them through the process.· Maintain all liquidation or distribution information in an Excel spreadsheet.· Prepare and submit relevant electronic paperwork to facilitate the sale of assets.

Skills and Qualifications: · Ability to manage a high volume of “In Process” transactions.· Basic competency in Excel and ability to learn internal and external systems to facilitate transactions.· Exceptional attention to detail and customer service attitude.· Impeccable work ethic and communications skills (bother verbally and in writing).· Must be a self-starter with the ability to multitask.· Excellent follow-up and organizational skills.· Ability to prioritize competing tasks in a fast-paced, dynamic corporate environment.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.