Global Driver CX Program Lead (Policy & AI)
Posted yesterday
uber technologiesNew York (NY)
SENIORITY
Manager
About the role
Uber Technologies Inc. is seeking a Global Driver CX Program Lead to own end-to-end policy optimization, experience design, and AI/automation for Driver Accounts.
You will lead project pillar leads and partner with the Earner Experience Product team to translate driver pain points into defect-reduction opportunities. The role focuses on upstream defect reduction, global policy harmonization, metric ownership, and scaling AI-enabled self-service to improve the driver experience and reduce support
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