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Collision Customer Service Representative

Posted 17 days ago

andy mohr automotive groupPalatine (IL)
Customer Service RepresentativesAutomotive Body, Paint, and Interior Repair and Maintenance

SENIORITY

Junior

SALARY

$15.00 - $20.00 Hourly

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About the role

Collision Customer Service RepresentativeAM Palatine - Palatine, IL 60074 Salary Range $15.00 - $20.00 Hourly
Overview: We are an established independent Toyota and Lexus focused collision repair facility in the Chicagoland area.
Description: The role of a CSR is to be a single point of contact to customers whose vehicles have been scheduled to be processed through the collision center.
Qualifications
Responsibilities include:
  • Greet customers initially.
  • Obtain authorization and explain the repair plan process
  • Facilitate the rental car process.
  • Inspect vehicle with the customer, identify claim-related and unrelated damages.
  • Communicate with customer after repair planning is complete, such as expected completion date, email estimate to customer when appropriate.
  • Update customer with status, when appropriate
  • Contact customer when repairs are complete and set up pickup time/date.
  • Collect payments, explain Customer survey's.
  • Keep work station tidy and professional.
  • Multi-Lingual is a plus.
  • This is a full time position.
Job Type: Full-time
Benefits:
  • 401(k)401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
Experience: Customer service: 1 year (Preferred)
Language: Spanish (Preferred)
Polish (Preferred)
Work Location: In person

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