Airline Account Manager Seattle WA
pacificaviationSeattle (WA)
About the role
Our Pacific Aviation family creates an environment where, together, we can all succeed. Pacific Aviation is an airport-handling provider dedicated to providing exceptional service for some of the world's finest airlines. By developing and growing our people, we know that our team members are the reason for our 30-year plus success record. We currently support major airports from the West to East Coast. We are looking for an Airline Account Manager to service our client operations based out of SEA/TAC International Airport. This management role requires excellent organizational and interpersonal skills in addition to understand and manage the operational needs of an airline account.
MAIN DUTIES:
Satisfy customer airline expectations. Liaison with client, upper management, company employees, vendors and government agencies. Direct and coordinate airline passenger service activities at terminal point located at the airport. Ensure the operation meets the targets and standards set forth in the service level agreements between Pacific Aviation and its customer airlines. Ensure the operations satisfy all company, airline, airport and government policies and regulations. Addressing and resolving all customer service issues. Ensure the integration of technical and manual methods in compliance with contractual obligations. Direct preparation and overview of staff work schedules to obtain optimum utilization of human resources. Preparation and submission of reports pertaining to daily flight operations, payroll hours, billing and preparation of monthly staff schedule. Participate in Quality Management system while proposing and applying preventive and/ or corrective measures. Ensure integration of new employees in the operation and participate in staff evaluations. Implement training programs and procedure as determined by airline or company management. Lead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning safety and security or violations of regulatory, airport or company policy. Implement corrective actions as necessary for non compliances identified in routine quality and safety audits. Report upon and discuss any discrepancies, errors or incidents with the station manager. Propose necessary methods for improvement and where necessary, ensure the monitoring of such methods. Complete an assessment of new hires customer service when OJT is finished. Complete CSA recurrent competency assessment at least once a year (refer to Annex 4 of ORM5
Skills required
Experience Required: 2-3 years in passenger and baggage handling service
Experience Required:
3+ in airlines industry in supervisory position. Ability to work independently as well as collaboratively. Ability to communicate effectively through oral and written means. Ability to lead a team, bring out the best performance in the team through employee engagement; handle employee issues in an efficient and effective manner. Flexible to work rotating shifts including weekends and holidays.$35.34 Hourly Rate plus bonus potential Medical benefits 401k with employer match Paid Time Off Holidays Collaborative leadership team
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this