Warehouse and Delivery Associate (HVAC Wholesale) Chicago Downtown

Position Summary: The Warehouse & Delivery Driver is responsible for supporting daily warehouse operations while ensuring timely, accurate, and professional delivery of products to customers. This position combines warehouse responsibilities such as receiving, stocking, picking, packing, and inventory management with delivery duties including loading, transporting, and unloading products. The ideal candidate is safety-conscious, customer-focused, organized, and committed to upholding our core values of Make the Team Better, Make It Happen, and Make Their Day.

Warehouse Operations: Receive, inspect, unload, and verify incoming shipments for accuracy and damage. Stock products in designated warehouse and showroom locations. Pick, pull, stage, and prepare customer orders accurately and efficiently. Package, palletize, wrap, and load orders for shipment or delivery. Maintain inventory accuracy through cycle counts and inventory management procedures. Ensure all products are properly labeled and stored in designated locations. Monitor stock levels and replenish picking locations as needed. Maintain warehouse organization, cleanliness, and safety standards. Operate forklifts, pallet jacks, and other warehouse equipment safely. Assist with showroom stocking, displays, and merchandise organization. Complete all required paperwork and documentation accurately. Assist customers and answer inquiries regarding product availability and order status. Support sales and operations teams by locating products and prioritizing customer needs.

Delivery Operations: Safely operate company vehicles while complying with all traffic laws and company policies. Load, secure, transport, and unload products for customer deliveries. Verify delivery orders and ensure products arrive accurately and in good condition. Obtain customer signatures, process payments when required, and provide delivery receipts. Communicate with customers regarding delivery schedules, directions, and order clarifications. Utilize company-issued technology, including phones and GPS systems, to complete deliveries efficiently. Maintain delivery records, mileage logs, fuel receipts, and other required documentation. Perform routine vehicle inspections and basic maintenance, including cleanliness, tire pressure checks, and reporting maintenance needs. Notify management of vehicle issues, accidents, delays, or customer concerns promptly. Assist in planning and coordinating delivery routes to maximize efficiency.

General Responsibilities: Follow all company safety policies and procedures. Maintain a clean, organized, and professional work environment in the warehouse, showroom, delivery vehicles, and common areas. Attend company meetings, training sessions, and development programs. Understand company policies, product warranties, and operating procedures. Work collaboratively with team members to ensure excellent customer service and operational efficiency. Perform other duties as assigned.

Qualifications: High school diploma or equivalent preferred. Valid driver's license with a clean driving record required. CDL with Hazmat endorsement is a plus. Forklift certification or ability to obtain certification preferred. Strong organizational and communication skills. Ability to work independently and as part of a team. Basic computer and mobile device proficiency. Customer service experience preferred.

Physical Requirements: Frequently lift, carry, push, and pull up to 75 pounds. Ability to stand, walk, bend, reach, climb, and perform physical labor throughout the workday. Ability to safely operate warehouse equipment and delivery vehicles. Ability to work in varying warehouse and outdoor weather conditions.