Client Service Senior Associate

Client Service Senior AssociateBe a trusted advisor to our Commercial Bank clients. Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services.As a Client Service Senior Associate within the Commercial Bank, you will resolve client requests while working in partnership with Service Operations, Sales partners, and Bankers located in the United States and across the globe.Client Service Senior Associates are a trusted member of the client's team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. Interact with Owners, Chief Executive Officers, Presidents, Chief Financial Officers, Treasurers and other high level client contacts to help research and resolve issues for our Commercial Bank clients. Communicate through Zoom, email and phone to build strong relationships and provide a level of service that JP Morgan Chase customers have learned to expect.Job ResponsibilitiesLead our medium to complex clients autonomously by delivering solutions to clients and upholding JP Morgan Chase standards and operating principlesDevelop long term client relationshipsProactively work to determine service improvements and solicit client input and feedback to drive client satisfactionConduct annual relationship reviews with clients to identify potential customer-level fraud exposure and recommend appropriate products to mitigate risk or provide other efficienciesProactively discuss client trends/issues with internal partners to further customize solutions for clientsActively participate in deal team meetings as new products and services are added to clientsInfluence internal partners to recommend products and services based on knowledge of client behaviorsLearn and understand existing and upcoming technologies to support client consultation and requestsIdentify opportunities for use of digital tools to offer self-service solutions with a high degree of successSolicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscapeRequired Qualifications, Skills and CapabilitiesComprehensive knowledge of Treasury Services and/or Custom Card productsData Analytics & Change Management experienceAbility to influence others without direct supervisionAbility to provide quantifiable management reporting & present findingsProject Management & ExecutionExcellent verbal, written, interpersonal, presentation, negotiating and organizational skillsStrategic thinking with the ability to adapt to changeDemonstrated team building skills and ability to work in a team environment3+ years of client facing work experiencePreferred qualifications, skills and capabilitiesBachelor of Science or Business Administration DegreePassion for learning new operating models, technologies, and industry trendsGoogle G suites / Microsoft Office adeptJoining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and moreHelp the community through expansive volunteer opportunitiesJoin one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employeesFinal Job Grade and officer title will be determined at time of offer and may differ from this posting.Some travel required (10%) to visit clients and internal partners.Please note this role is not eligible for employer immigration sponsorship.About UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/VeteransAbout the TeamJ.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.