Senior Digital CS Strategist: AI-Driven Journeys & Growth

Posted yesterday

bloomberg bnaArlington (VA)

Marketing Managers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Manager

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About the role

Bloomberg Industry Group is hiring a senior Digital Customer Success Strategist to lead automated, One-to-Many customer journeys from onboarding through renewal. You will design email cadences, in-app messaging, and AI-powered workflows to drive adoption, health, and retention across Revenue, Product, Marketing, and Engineering. In this role, you will own scalable digital programs, build automated business reviews, and apply AI to content generation and action recommendations while balancing

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