Customer Service Specialist - Full Time

Opulo Customer Service Specialist Our vision is to make it easy and accessible to manufacture a product. We're starting with a desktop Pick and Place machine, used to assemble electronic components onto circuit boards. Existing Pick and Place machines are expensive and can require high-pressure air and three phase power. Some only accept job files on a floppy disk. Traditionally, Pick and Place machines have only been used by large companies with factory space, so that's how they're designed. But they don't need to be this way. Our machines facilitate mid-scale manufacturing, where you make your product at a moderate scale before making the risky and expensive jump to a factory contract. With our hardware, anyone can do a production run of their product in-house. We're looking for someone that is excited by our vision, has experience supporting hardware, and is ready to wear a lot of hats. We're a small team growing quickly. There will be constant opportunity to take on new responsibilities and have serious impact on the direction of the company. You will be responsible for customer service at Opulo. You will help our customers both assemble and operate their pick and place machine. You'll help monitor and keep track of any issues are experiencing so that our engineering team can prioritize what to work on. You'll also help prospective customers determine what hardware is right for them based on their project requirements. If you're excited at the idea of wearing many hats and enjoy taking ownership, we want you at Opulo as a Customer Service Specialist. This role is hybrid and requires you to be in our Pittsburgh, PA office on a regular basis.

The annual base pay range for this role is $48,000-$53,000 USDWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing in some way, please apply!