Support Engineer I (Fully Remote)
extrahop networksDenver (CO)
About the role
Remote-first support role with flexible shift schedule. You'll grow as an engineer while helping customers secure networks.
Key Responsibilities:
Provide hardware, firmware, and configuration support. Troubleshoot network issues and escalate as needed.
Qualifications:
2+ years B2B technical support and OSI model expertise. Extra Hop Extra Hop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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