Customer Service Call Center

Adecco is seeking professional and detail-oriented Remote Customer Support Representatives to support a high-volume contact center environment focused on customer support and case-related services related to legal settlements.This role is ideal for candidates with strong communication skills, computer navigation abilities, and a customer-first mindset. Representatives will support customers through inbound and outbound communication while maintaining professionalism, empathy, accuracy, and confidentiality.This is a fast-paced environment that requires multitasking, problem-solving, and the ability to navigate multiple systems while delivering a high-quality customer experience.Key ResponsibilitiesHandle inbound and outbound customer interactions professionally and efficientlyAssist customers with account inquiries, settlement-related questions, and general support needsAccurately document customer interactions and case detailsNavigate multiple systems and applications simultaneouslyMaintain confidentiality and professionalism when handling sensitive informationMeet productivity, quality, and service-level expectationsFollow established workflows, scripts, and compliance proceduresDemonstrate strong listening, problem-solving, and de-escalation skillsQualificationsPrevious call center, customer service, or contact center experience preferredStrong verbal and written communication skillsComfortable working in a fast-paced, metrics-driven environmentStrong computer navigation and multitasking abilitiesAbility to type and document information accuratelyAbility to work independently in a remote environmentProfessional demeanor with strong attention to detailTechnical RequirementsReliable high-speed internet connectionComfortable using multiple computer systems and applicationsCandidates may be required to complete:Computer literacy assessmentsTyping/data entry assessmentsCustomer service simulationsWhat We're Looking ForCommunicate clearly and professionallyDemonstrate empathy and patienceThrive in structured environmentsHave strong critical thinking and problem-resolution skillsCan adapt quickly to new processes and technologyBilingual Spanish is a plusPay Details: $21.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.