INSIDE SALES REPRESENTATIVE

Essential Duties And Responsibilities: Serve as the primary point of contact for customer complaints, inquiries, and correspondence, including requests for quotes, purchase order entry and changes, and expedite requests Communicate with customers and sales representatives in a timely, professional, and solutions-oriented manner on all issues Handle direct sales activities and provide support to both direct and indirect field sales teams Collaborate with Marketing, Sales, and Product Line Team Leaders to develop accurate responses and proposals for customer requests Ensure full compliance with Radiall company policies and Inside Sales procedures Retrieve, calculate, and communicate pricing using established price lists, databases, and approved pricing tools Utilize internal systems and databases to provide order status updates, catalogs, basic cross-references, and product information Organize, maintain, and update customer records to ensure high order capture rates and maximum data accuracy The Profile

Qualifications: Education and/or Experience Bachelors Degree Experience may substitute for some of the above education Intermediate-Level: 3+ years of relevant work experience with a strong level of specialized knowledge Specific Job Skills, Specialized Knowledge or

Certifications: Manage customer purchase orders (POs), including order entry, review, changes, and follow-up Compute rates, ratios, and percentages; interpolate pricing using existing data, price lists, and approved tools Conduct detailed analyses aligned with customer needs, including order review, offers, contract review, customer requirements, complaints, and technical inquiries Analyze activity data and key indicators to support decision-making and continuous improvement Gather and maintain marketing intelligence by collecting accurate information on competitors, market trends, current vendors, and potential customers Develop and maintain strong customer relationships through active listening, focused engagement, and thoughtful follow-up questions Negotiate contracts and pricing with customers in alignment with company guidelines and objectives Maintain up-to-date knowledge of current product standards and performance levels Utilize MRP systems to support production planning, scheduling, and inventory control Apply industry knowledge related to Radiall's markets and designated customer segments Deliver high-quality customer service by responding promptly to customer needs, addressing concerns, and managing expectations effectively Use ERP systems (SAP) to support order management, pricing, planning, and reporting activities