UX Designer III

Employment Type: Contract

Duration: Until 09/03/2027

Location: Remote - US

Pay Rate: $90/hr on W2Experience: 5+ years

Responsibilities: Research and recommend industry best practices and emerging approaches in Conversational AI.Apply NLP techniques to transform natural language data for classification algorithms. Collaborate with engineers and applied research scientists to develop efficient, scalable AI solutions. Define technical direction and architecture for conversational assistants. Translate high-level business requirements into detailed system-level and functional requirements. Develop and maintain conversation flow diagrams and technical documentation. Support requirements gathering, user stories, project estimates, and roadmapping. Design and lead A/B testing, usability testing, QA, and other evaluation activities. Analyze testing results and continuously improve conversational AI solutions. Develop proof of concepts and pilot solutions with cross‐functional teams. Educate stakeholders and colleagues on conversational AI design principles and best practices.

Experience: 5+ years of hands‐on experience solving problems with Conversational AI in an academic or professional setting. Experience with NLP, machine learning methods, text representation techniques, or LLM-based solutions. Experience collaborating with business stakeholders, engineering teams, and technical partners. Experience translating business requirements into technical solutions. Experience designing, testing, and delivering AI‐powered conversational products.

Education: Bachelor's degree or equivalent practical experience. Master's degree in Computer Science, Computational Linguistics, Engineering, Informatics, or a related field preferred.

Other Qualifications/Requirements: Strong understanding of Conversational AI and customer‐centric conversational experiences. Knowledge of UX design principles, standards, and best practices. Comfortable working with AI architecture and evaluation. Strong analytical, problem‐solving, and communication skills. Ability to create conversation flows, system diagrams, and detailed technical documentation. Ability to collaborate effectively with product, design, data, and engineering teams. Strong understanding of workflow integration and scalable self‐service solutions.

Must-Haves: 5+ years of hands‐on Conversational AI / NLP / LLM experience. Experience with AI architecture, evaluation, and solution delivery. Ability to bridge business stakeholders and engineering teams. Experience translating business requirements into technical and functional specifications. Strong understanding of conversational system design, NLP techniques, and machine learning methods.

Nice-to-Haves: Salesforce experience. Experience with workforce optimization projects. Experience leading a cross‐functional pod or project. Master's degree in Computer Science, Computational Linguistics, Engineering, or Informatics. Experience creating detailed copy decks, including edge cases, versioning.

Equal Employment Opportunity: PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment: PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations: We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation. Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long‐term care facilities, in accordance with KRS 216.793.#240980 #RTA