Associate Implementation Specialist
novisyncEastern (KY)
Associate Implementation Specialist
Posted 10 days ago
novisyncEastern (KY)
SENIORITY
Mid
About the role
Take the next step in your career with Novisync. Applying for: Associate Implementation Specialist Detailed Job Description Location & Work Requirements 100% onsite in Memphis, TN — no remote options. Must be a U.S. Citizen or Green Card holder Must be flexible to work weekends, holidays, and after-hours based on customer requirements. Strong verbal and written customer communication skills. Ability to work effectively within an onsite team in a fast-paced, dynamic environment. Hardware & Field Support Experience The resource must be comfortable performing hands-on server hardware repair. The role may include OSE/FSE support, so candidates must have practical experience working inside servers, replacing components, and performing hardware break/fix activities. Candidates should be confident in their hands-on technical abilities and capable of learning and applying new skills as required. Prior Dell FSE experience is a strong plus.
Key Responsibilities:
Manage and track service tickets and requests.
Escort and coordinate with dispatched field service engineers.
Manage parts shipping, receiving, storage, and inventory.
Maintain accurate environment documentation, including serial numbers, rack elevations, runbooks, and related records.
Coordinate with colocation teams for power, cooling, and facility maintenance activities.
Execute customer-directed system and version updates.
Proactively monitor servers and communicate issues to customers.
Open, track, and manage service requests.
Triage and coordinate break/fix activities with Dell support.
Perform troubleshooting and log collection and implement vendor-recommended resolutions.
Support firmware upgrades and hardware break/fix activities.
Perform server parts replacement and hardware deployments.
Perform OS installations, GPU configuration, and related testing.
Conduct system testing and validation to ensure operational readiness.
Handle urgent or unexpected issues as they arise and serve as a flexible escalation and coordination point.
Required Skills:
- Basic networking experience.
- Experience reading and analyzing Linux logs
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Strong attention to detail.
- Ability to work effectively as part of a team.
- Ability to work in a fast-paced environment.
- Ability to lift up to 65 lbs.
- Ability to safely work on a ladder.
- Preferred / Nice-to-Have SkillsRoCE networking experienceNVIDIA GPU/NIC experience
- Prior Dell FSE experience
- Overall Candidate Profile
- The ideal candidate is a hands-on data center professional with strong server hardware repair experience, Linux and networking fundamentals, excellent customer-facing skills, and the flexibility to support onsite operations, including weekends, holidays, and after-hours when required.
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