Concierge
alg seniorNew Bern (NC)
About the role
Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?
The Viridian is seeking a dedicated Concierge to assist residents and visitors at The Viridian, ensuring a high level of service and enhancing the overall experience for everyone in our community.
Why Join The Viridian?
At The Viridian, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:
Competitive pay rates
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Ongoing professional development opportunities
Company-paid life insurance
Company-paid Employee Assistance Program
Essential Duties and Responsibilities:
Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
Administrative Tasks:
Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.
Qualifications:
High school diploma or equivalent (required)
Previous customer service or concierge experience (preferred)
Strong communication, interpersonal, and organizational skills
Ability to manage multiple tasks simultaneously and prioritize effectively
Compassion for and a desire to work with the elderly
Professional appearance and demeanor
Proficiency with office equipment and software, including Microsoft Office Suite
Strong problem-solving and conflict resolution skills
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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