Insurance Support Specialist

Insurance Support Specialist (Remote) Location: Fully Remote (U.S. candidates only) Please note: We are unable to consider California residents at this time. About the Role We're seeking an experienced Insurance Support Specialist to join a growing team within a leading mental health organization. In this fully remote role, you'll support both providers and members by resolving insurance, billing, and coverage-related questions. This is a great opportunity for someone with healthcare insurance experience who enjoys problem-solving, working in a fast-paced environment, and helping others. What You'll Do Manage inbound insurance-related tickets from providers and members Assist providers with questions regarding: Accepted insurance plans Client volume Payor status Assist members with: Insurance discrepancies Adding or updating insurance information Billing questions and complex investigations Communicate primarily through email, with limited phone support as you progress in the role Maintain accurate documentation and timely follow-up What to Expect Start with email-based support Gradually take on more complex cases Transition into limited phone support once comfortable Team currently handles 250-300 tickets daily, with volume continuing to grow Fully trained specialists are expected to manage approximately 100 tickets per day Goal response time for member inquiries is 48 hours Qualifications Required 2+ years of healthcare experience Experience working with health insurance plans Knowledge of: Medical billing processes EOBs (Explanation of Benefits) Deductibles, copays, and coinsurance Success in This Role: Strong written communication skills Ability to work in a fast-paced environment Adaptable and open to feedback Strong attention to detail and problem-solving skills Schedule & Training Training Monday-Friday for a minimum of 4 weeks Ongoing Schedule (Choose One) Tuesday-Saturday Sunday-Thursday Hours Start times between 7:00 AM and 9:00 AM (local time) Additional Requirements Weekly team meeting Wednesdays at 2:00 PM EST Weekend coverage required after training Interview Process Candidates will be asked to complete a brief writing prompt during the screening process to assess communication and customer support skills. Job Type & Location This is a Contract to Hire position based out of San Antonio, TX. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 2, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.