HVAC Service Manager

Posted 2 days ago

finitetekBaltimore (MD)

First-Line Supervisors of Mechanics, Installers, and Repairers Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Senior

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About the role

Job Summary: We are seeking an experienced HVAC Service Manager to oversee our service department. This role requires strong leadership to manage service technicians, ensure customer satisfaction, and drive operational efficiency. The ideal candidate is a licensed HVAC professional with excellent communication and management skills.

Responsibilities: Oversee scheduling, dispatching, and completion of service calls Provide technical guidance for complex service issues Monitor performance, conduct training, and evaluate staff Resolve escalated customer concerns and maintain high satisfaction levels Track revenue, productivity, and department efficiency Ensure compliance with safety standards and company policies

Qualifications: Proven experience as an HVAC Service Manager or in a supervisory role Strong HVAC technical knowledge Journeyman or Master HVAC License preferred Excellent leadership and problem-solving skills Proficiency with service management software Valid Driver’s License with a clean record

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