Housekeeping Supervisor

Job Duties: (Duties marked with an asterisk are essential functions of this job): Inspect all cabins and their surrounding areas for cleanliness and maintenance challenges (Including but not limited to: Interior, Exterior, Fire Pit, Deck/Patio, Picnic Table & Grounds)* Perform tasks such as cleaning cabins,  public areas and bathhouses; replacing light bulbs, smoke detector batteries, etc. to ensure a comfortable guest experience* Inspect bath houses, laundry rooms, and public areas to include the game room, shuttle stop and registration area for cleanliness and maintenance challenges* Assist housekeeping staff to ensure all cabins are ready for the assigned check in time* Utilize the property management system and other departmental software to assign cabins, print reports, assign daily tasks, log maintenance needs, and answer/respond to company emails, as well as daily recordkeeping of assignments, staff, and guest opportunities* Complete housekeeping supply inventory and provide accurate information to the purchasing manager* Train and coach employees in cleaning procedures, processes and standards * Monitor staff activity to ensure productivity and safe work practices * Handle guest opportunities in a professional and appropriate manner Perform other duties as assigned

Qualifications: Must be 18 years of age or older Must possess a valid driver’s license Minimum of 1 year of customer service experience Knowledge, Skills, and Abilities: Previous supervisory experience preferred Excellent written and verbal communication skills Previous housekeeping experience preferred Proficient in Microsoft Office and Google Suite Previous experience with conflict resolution and problem solving Highly motivated and self driven  Job Demands: Must be able to: Walk, stand 90% of shift Bend, stoop, life 70% of shift  Carry, sit, climb ladders 50% of shift Work in confined spaces 30% of shift Lift, pull, and push a maximum of 75 lbs unassisted Exposure to basic cleaning chemicals, propane, and gasoline Must be able to work a flexible schedule based on operational need, including weekends, holidays, and evenings Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather. Work is almost exclusively outdoors Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity Employe Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.