Shop Lead Person

Shop Lead Person Peterson Cat has a need for a Shop Lead Person at our Medford, OR location. The Shop Lead Person is a working lead technician. This position ensures prompt service to internal and external customers by coordinating service shop activities and performing service and repair work as needed. The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Maintain a safe working environment and observe all safety procedures, laws, policies, and rules. Communicate with internal and external customers in a manner that promotes a positive relationship. Work overtime as needed within labor law guidelines. Organize, prioritize, schedule and assign work in the department to optimize department productivity. Initiate and respond to communication with department supervisor, other departments, and customers in a timely manner to optimize customer satisfaction. Review all work orders for accuracy. Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards. Keep current on service, repair, and modification procedures for all brands and models of products assigned to the department. Perform service and repair activities as needed to ensure department productivity. Assist the department supervisor in service and customer relations issues as needed. Provide technical support and assistance for all department activities. Provide on-the-job technical training to department technicians as needed and make recommendations for formal training activities for department technicians. Oversee the inventory and maintenance of department tools, equipment, and supplies. Operate company or personal vehicle as needed. Maintain punctual, regular, and predictable attendance.