Systems Integration & Support Manager
benjamin mooreMontvale (NJ)
$127,300 per year
Apply (opens in a new tab)Systems Integration & Support Manager
Posted 7 days ago
benjamin mooreMontvale (NJ)
SENIORITY
Lead
SALARY
$127,300 per year
About the role
Systems Integration & Support Manager The Systems Integration & Support Manager is responsible for the operational stability, configuration, and continuous improvement of enterprise application platforms supporting ERP and business operations. This role provides hands-on leadership across integration platforms, document management systems, robotic process automation (RPA), and monitoring solutions with the supporting team as direct reports. The position balances day-to-day production support with the strategic expansion of automation and agentic AI capabilities to increase business value and operational efficiency. Enterprise Application & Integration Management Provide configuration, support, and lifecycle management for ERP-adjacent applications and point solutions. Own enterprise managed file transfer solutions, including Axway and related secure transport platforms. Manage tax, document management, and automation platforms integrated with core ERP systems. Operational Stability & Production Support Ensure availability, performance, and reliability of supported platforms through monitoring, alerting, escalation, and root cause analysis. Coordinate with infrastructure, database, security, and vendor teams to resolve production issues. Oversee monitoring tools and remediation workflows to maintain operational efficiency. Automation & Process Optimization Lead RPA platforms including Automation Anywhere and Microsoft Power Automate. Identify, design, and implement automation opportunities that reduce manual effort and improve process reliability. Track automation performance, metrics, and business outcomes. AI & Agentic Automation Enablement Work directly with AI teams to design and execute agentic actions leveraging Microsoft Power Automate. Support experimentation and operationalization of AI-enabled automation patterns. Promote structured application documentation to enable AI-driven support and automation. Leadership & Governance Act as a hands-on manager providing technical leadership and oversight. Establish standards, documentation, and best practices for supported platforms. Coordinate vendor relationships, upgrades, and roadmap alignment.
Qualifications:
- Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience3–7+ years in enterprise application support/integration (manager/lead or senior hands-on role)
- Strong application configuration and enterprise production support experience
- Solid technical foundation in Windows, Windows Server, Linux server, networking, and VDI environments
- Experience partnering with AI teams to operationalize agentic/AI-enabled automations using workflow/RPA tools (especially Microsoft Power Automate and/or Automation Anywhere — build, run, monitor, improve)
- Experience with monitoring tools and escalation models
- Managed File Transfer and ERP integration experience
- Document management and automation platforms (Axway Secure
- Transport, Hyland OnBase, Tungsten Transact - formally Ephesoft, Microsoft Document intelligence.)Understanding of application lifecycle management, integration patterns/methods, and database integration concepts
- Proven ability to balance operational stability with innovation and automation
- Strong documentation and governance mindset: standards, runbooks, best practices, change control
- Ability to identify automation opportunities, deliver solutions, and track value/metrics (time saved, errors reduced, throughput)
- Pay RangeUSD $127,300.00 - USD $162,900.00 /Yr.
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