Tech Control Facility (TCF) Operations, Lead

Primary Responsibilities: Direct and oversee daily operations within the Tech Control Facility (TCF). Supervise Tier II Help Desk and Tier III technical support personnel to ensure service level agreement (SLA) compliance. Ensure high availability and operational integrity of network components, including switches, encryption devices, circuits, and consoles. Manage incident response workflows, technical troubleshooting, and resolution efforts. Maintain accurate and current documentation, SOPs, and operational logs. Lead activities related to the maintenance and restoration of transmission paths and facilities. MinimumREQUIRED

Education: Bachelor’s degree in an IT-related field or a minimum of 5 years of equivalent experience

Experience: At least 5 years managing and operating cryptographic facilities

Certifications: Must have: Registered Communications Distribution Designer (RCDD) DoD IAT Level II certification (Ex. CompTIA Security +)Clearance: Active Top Secret clearance with SCI eligibility required at start

Required Experience and Skills: Proven ability to manage the operational health of Tech Control Facilities. Hands-on experience with Tech Control systems, including switches, encryption hardware, consoles, and telecommunications circuits. Demonstrated experience supervising personnel in environments of similar size and complexity to those described in this Call Order. Strong verbal and written communication skills, with the ability to interface effectively with senior management and government officials. In-depth knowledge of Tier II Help Desk operations and compliance with DISAC 310-175-9 standards. Ability to lead technical direction, coordination, and resolution efforts necessary to maintain robust and resilient communications infrastructure. GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package. Competitive Compensation Paid Time off includes 10 federal holidays and 15 additional days. Bereavement Leave Parental Leave PTO Cash out Company Paid STD and LTD Life and AD&D Insurance 70% employer paid Medical, Prescription, Dental, and Vision Coverage 401k Savings and company match Employee referral programAt GCA, we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility. As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity. We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide.