Senior Manager, Implementation

About the Opportunity Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees? The company is the leading pay governance and compensation intelligence platform. It helps organizations make better pay decisions at every stage of the compensation lifecycle, from leveling and offers to promotions and merit. The platform gives HR, compensation, and finance leaders the data and decision support they need to govern pay fairly, compliantly, and with confidence. The organization partners with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance and analyzing pay for over 10 million employees across the world. Join in the mission to help companies make smarter pay decisions they can trust! About the role The company is the leader in compensation equity and pay decision intelligence, helping the world’s largest employers make fair, defensible, and transparent pay decisions at scale. As Decisions is brought to general availability and the organization expands its footprint across the enterprise, the way implementation work is delivered and commercialized needs to grow with it. The Senior Manager, Implementation is a builder-operator role. In the near term, this individual will provide hands-on frontline leadership to the Implementation Manager team — supporting complex customer questions, owning capacity, assignment logic, project-plan rigor, and delivery quality across a fast-growing portfolio of customers. Why this job is exciting People management. Provide day-to-day frontline management, coaching, and development for the IM team, fostering a high-accountability, customer-obsessed delivery culture. Capacity management. Maintain real-time visibility into team capacity and utilization, and balance load across IMs as the portfolio grows. Assignment logic. Own the logic and process for matching IMs to projects based on scope, complexity, account profile, and capacity — informed by Solutions Engineering scoping at handoff. Project-plan rigor. Ensure consistent, high-quality project plans, milestone tracking, and status reporting across every engagement, with clear internal and customer alignment. Delivery quality. Define and uphold standards for implementation execution, escalation handling, and on-time, on-scope delivery. Delivery methodology. Establish the repeatable delivery methodology, templates, and playbooks (SOW templates, estimation models, change-order process, acceptance criteria) that make services scalable and predictable. Internal stakeholders. Drive alignment across Sales, Customer Success, Product, and the broader Solutions Engineering organization so that delivery commitments are realistic and well-supported. Design partners and strategic accounts. Partner closely on the organization’s most strategic engagements, ensuring white-glove delivery where it matters most. Process and tooling. Establish the operational systems (trackers, capacity models, reporting) that give leadership clear visibility into delivery health and services performance. About you 7+ years in professional services, implementation, or delivery leadership within a B2B SaaS or enterprise software company, including direct people management is required. Demonstrated experience standing up or materially scaling a Professional Services function — ideally building a SOW-based, billable services motion from an early or greenfield state. Strong command of services commercials: scoping, estimation, SOW construction, pricing, margin management, and revenue recognition basics. Proven ability to run a frontline delivery team with rigor — capacity planning, resourcing/assignment, project governance, and delivery-quality standards. Comfort operating in ambiguity as a builder; equally happy managing the team today and designing the function for tomorrow. Excellent cross-functional partnership skills across Sales, Finance, Product, and Customer Success. Experience in HR tech, compensation, people analytics, or a similarly data-intensive enterprise domain is required. Why you’ll love it here: Competitive Compensation. For this role the salary is targeted at $155,000 -$180,000 per year. Final offer amounts are determined by factors such as experience and expertise. A geo-neutral approach to compensation within the US is taken, meaning that pay is based on job function and level, not location. Company Equity. So you can share in the company’s success. Flexible Vacation Policy. Encourages team members to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave. Paid parental leave Medical, Dental, Vision. The company pays 90% of employee premiums, and 50% for dependents. Life Insurance & Disability. The company covers the full premium. 401(k). To help you save for your future Fully remote model The interview overview Below is an outline of the interview plan for the Senior Manager, Implementation position. Please note that this is what is expected the process to look like; supplemental information may be requested or an additional step may be required before making a final decision. 30 min interview with a member of the Talent Team 45 minute zoom interview with the Hiring Manager 45 minute zoom interview with Product Partner Panel Interview with 3 team members - 1 hour Final interviews with executive - 30 minutes At the company, a diverse team that values candor, curiosity, and community is being built. If these values are shared and there is interest in joining, the organization would love to talk even if the “about you” listed is not 100% met. It is not expected that anyone has all the answers, as long as there is a willingness to learn and grow. The company is an Equal Opportunity Employer. An inclusive and collaborative workplace is being built as the organization grows, and team members are welcomed regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.