Customer Experience Strategy Lead

Posted today

disney live entertainmentLake Buena Vista (FL)

General and Operations Managers Amusement and Theme Parks

SENIORITY

Manager

Apply

About the role

Disney Live Entertainment in Orlando, FL seeks a Manager, Customer Experience Strategy to set the analytics agenda for the Customer planning experience and lead a small team of senior analysts. You will shape insights, translate them into a prioritized roadmap, and influence senior leaders across Marketing, Technology, Operations, Finance, and Analytics. The role requires guiding strategic decisions with data, delivering executive-ready narratives, and building durable cross-functional

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.