About the role
Production & Showroom Manager The Hearth Shop / AU Fireplace Group Westlake, Ohio | Full-Time | On-Site
About Us:
The Hearth Shop is Northeast Ohio’s premier fireplace, outdoor living, and chimney company. We specialize in luxury residential and commercial projects, combining exceptional products with expert installation and customer service. Our reputation has been built on quality craftsmanship, attention to detail, and delivering an outstanding customer experience from the first showroom visit through final installation. We’re looking for an experienced Production & Showroom Manager to oversee our showroom while driving projects from sale to completion.
Position Summary:
The Production & Showroom Manager is responsible for ensuring every project moves efficiently through the sales, ordering, scheduling, installation, and completion process. This individual will lead showroom operations while coordinating with salespeople, installers, vendors, and customers to keep jobs on schedule, resolve issues quickly, and deliver an exceptional customer experience. The ideal candidate is highly organized, enjoys solving problems, holds people accountable, and thrives in a fast-paced environment.
Primary Responsibilities:
Showroom Leadership Oversee daily showroom operations Deliver an exceptional customer experience Assist customers with product selections Maintain showroom appearance Manage showroom staff Production & Operations Own every job from signed contract to final completion Ensure jobs move through each production stage without delays Order materials and verify delivery schedules Coordinate with installation crews and subcontractors Monitor production schedules daily Communicate proactively with customers regarding project status Resolve scheduling conflicts before they become problems Keep projects on time and on budget Track outstanding punch-list items until complete Work closely with accounting to ensure accurate invoicing Team Leadership Hold installation teams accountable for production schedules Conduct daily production meetings Prioritize workload based on customer needs Improve operational efficiency Develop systems that reduce delays and increase productivity Qualifications 5+ years of management experience Experience in construction, remodeling, home improvement, production, or operations management Strong leadership and accountability skills Excellent organizational abilities Ability to manage multiple projects simultaneously Outstanding communication skills Customer-focused attitude Comfortable making decisions and solving problems independently Experience using CRM software and Quick Books is preferred Experience in fireplaces, construction, kitchen & bath, flooring, roofing, windows, or similar industries is a plus
The Ideal Candidate:
We’re looking for someone who: Takes ownership Pushes projects forward every day Holds employees accountable Communicates professionally with customers Follows through until every job is complete Enjoys improving processes Leads by example Success in This Role After 90 days, you should be able to: Keep installation schedules running efficiently Reduce project delays Improve customer communication Increase completed jobs each month Improve profitability through better scheduling and production management Help create a culture of accountability and urgency Compensation Competitive salary based on experience Performance bonus Paid vacation Paid holidays Health insurance
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