Customer Care Representative
oneguard home warrantiesWillcox (AZ)
Customer Care Representative
Posted 8 days ago
oneguard home warrantiesWillcox (AZ)
SENIORITY
Junior
About the role
Job TitleAccept inbound customer calls and provide repair service by issuing work-orders to contractors for covered home warranty itemsAssist customers by answering home warranty questions and explaining coverageFollow-up with customers and contractors to ensure that service is performed in a timely manner, and with OneGuards high standard of qualityResolve customer concerns in a professional and timely mannerLearn and exhibit a solid understanding of our various warranty plans and optionsRecognize and act on opportunities to recommend and sell additional warranty coverageAccurately and efficiently process new warranty orders 2+ years of customer service or related experienceMust be a relationship-builder with an ability to work in a dynamic, team-based environment. Outstanding communication is requiredStrong verbal, written, and organizational skillsExcellent problem-solving and decision-making abilitiesBilingual in English and Spanish is a plus
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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