Receptionist/Staff Support

Responsibilities: Call Management & Triage Answer incoming calls promptly and with a professional and friendly tone Utilize active listening and problem-solving skills to identify caller needs Determine the appropriate department or team member and transfer calls accurately to ensure timely resolution Provide basic support and information based on general knowledge of all internal departments Serve as the first point of contact and communication bridge between callers and company departments Customer Experience and Support Deliver excellent customer service by demonstrating professionalism, empathy, and patience Resolve basic questions or concerns when possible, ensuring positive caller experience Ensure all visitors feel respected and valued Documentation & Communication Document caller inquiries and interactions Maintain clear and organized communication with internal departments to support seamless service delivery Escalate urgent or complex issues to the appropriate department quickly and efficiently

Qualifications: High School Diploma or equivalent Effective verbal and written communication Ability to handle a fast-paced environment Capable of managing a high volume of calls Fluency in both English and Spanish Requirements 18+ years of age or older Eligible for employment in the United States Ability to pass a background and reference check We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Posted Min Pay RateUSD $21.50/Hr. Posted Max Pay Rate