Technical Support Lead, Customer Success

Posted yesterday

shadow plasticsRice Lake (WI)

First-Line Supervisors of Office and Administrative Support Workers Computer Systems Design Services

SENIORITY

Mid

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About the role

Rice Lake Weighing Systems is seeking a Technical Support Supervisor to lead a team of technical support professionals who are passionate about solving problems and delivering exceptional customer experiences. You will own the customer support experience, develop the people behind it, and help shape how we serve our customers, with responsibilities including hiring, scheduling, coaching, training, and cross-functional collaboration to drive continual improvement.

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.