Front Desk Client Care Specialist

Posted 3 days ago

wingate collectiveStratham (NH)

SENIORITY

Entry

About the role

Job Description

Benefits: Employee discounts

Job description:

Front Desk Client Care Specialist - Evenings and Saturdays
Business Hours: Mon 9:00-3:00, Tues thru Fri 9:00-7:00, Sat 9:00-5:00If you’re energized by client care, thrive in a fast-paced environment, and want to be part of a salon and spa that values warmth, professionalism, and excellence—we want to meet you!
Evenings and Saturdays are required, approx. 25 hours

Key Responsibilities:

Greet clients with genuine warmth and professionalism during check-in and check-out, setting the tone for a relaxing experience
Schedule and coordinate appointments seamlessly using our advanced booking system
Communicate clearly and professionally with clients and team members—whether by phone, email, text, or in person
Keep the front desk area tidy, organized, and welcoming to ensure smooth daily operations
Share details about our services, packages, and promotions to help clients make the most of their visit
Respond to client inquiries and resolve concerns with grace, speed, and professionalism
Support housekeeping with laundry and tea service prep to maintain our signature Wingate ambiance

What We’re Looking For:

A positive attitude and polished communication skills that make clients feel welcome and cared for
At least 1 year of customer service experience—bonus points if you’ve thrived in a fast-paced, client-facing role
Strong organizational skills and a sharp eye for detail—you keep things running smoothly
Confident with computers and a quick-learner when it comes to new systems and tools
Reliable availability for evening shifts and Saturdays—this is essential to support our busiest times

Why Join Us?

Be part of a warm, collaborative team that celebrates professionalism, creativity, and client care
Work in a renowned salon and spa where every detail is designed to delight
Enjoy exclusive employee perks, including discounts on luxurious treatments and premium retail products
Play a key role in creating unforgettable experiences for every guest who walks through our doors

If you’re passionate about creating beautiful experiences and thrive in a fast-paced, client-focused environment—this is your moment.

Job Type: Part-time

Work Location: In person

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