Receptionist
rr donnelleyChicago (IL)
About the role
Job Description:
Plymouth Physical Therapy Specialists is looking for a professional, friendly and organized front desk receptionist to join our growing team at Plymouth Physical Therapy Specialists. Our ideal candidate will be detail-oriented, able to handle a multi-line phone system, and multi-task in a fast-paced environment, all while maintaining a welcoming presence with patients as the first greeter. The position will involve customer service, insurance verification, data entry, and overseeing day-to-day operations.
Responsibilities:
- Obtains and enters new patient demographics; updates patient information, as necessary in the computer system to maintain accuracy for billing.
- Obtains insurance information; as required by office policies.
- Verify insurance benefits/obtain authorizations as needed to process patient for services
- Collects all co-pays and balances, as required by office policies.
- Reviews all forms for accuracy and completion according to office policies.
- Schedules patient appointments at check-out.
- Answers phones and transfers to appropriate staff.
- Maintains a clean and orderly waiting area.
- Adheres to HIPAA regulations and guidelines.
- Completes additional tasks to assist the Director and Practice Manager as necessary.
Qualifications:
- Computer proficiency
- Effective organization skills and problem solving skills
- Excellent customer service skills, interpersonal and communication skills
- High level of accuracy and attention to detail
- Ability to work effectively independently as well within a team setting
- Ability to multitask and prioritize responsibilities
Additional Information
Hours: 20-30 hours per week
Clinic hours are from 6 AM to 7 PMSome Saturdays may be required
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