Future Opening: Residential Scheduling Coordinator

Posted 9 days ago

screenmobileCharlotte (NC)

Dispatchers, Except Police, Fire, and Ambulance Other Foundation, Structure, and Building Exterior Contractors

SENIORITY

Junior

SALARY

$42,000.00 - $46,000.00 per year

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About the role

Screenmobile Scheduling Team Member Screenmobile of Charlotte is seeking a positive and detail-oriented individual to join our Scheduling Team. We are a family owned franchise that specializes in screens for windows, doors, and porches as well as top of the line outdoor products. This is a full time position in a casual work environment that offers a competitive salary, paid time off, paid holidays, 401k matching, overtime when applicable, and bonuses. This position is right for you if you strive to offer the best in customer service, are familiar with operating systems and are detail oriented. You will be required to stay on top of all communication with our residential customers, communicate clearly and effectively in a timely manner, and maintain control of the schedule for all builder projects.

Specific Responsibilities:

Answer busy phone line and email communications
Coordinate and schedule residential estimate, installation, repair and service appointments
Utilize operating system for scheduling, invoicing and processing payments
Communicate with customers clearly and effectively about our products and services
Collect payment and/or payment information from customers for work performed
Process customer communications accurately and efficiently
Exercise administrative judgment; assume responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service within the functional area
Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Previous Scheduling/Logistics experience preferred
Two or more years Customer Service experience required
Proficiency to navigate basic CRM and office support software
Must be extremely detail oriented as the position involves taking down and relaying information (dates, locations & times)
Team player who can work in a small office environment
Excellent customer relation skills
Problem solving skills/have common sense
Take pride in what you doCompensation: $42,000.00 - $46,000.00 per year

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