Electronic Service Representative Glenview, Illinois

Posted 3 days ago

abt electronicsGlenview (IL)

Electrical and Electronics Repairers, Commercial and Industrial Equipment Electronic and Precision Equipment Repair and Maintenance

SENIORITY

Junior

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About the role

Electronic Service Representative Abt Electronics has an immediate opening for the position of an Electronic Service Representative. We are a family owned company that has been in business since 1936 and continues to experience strong growth year after year. Abt Electronics specializes in electronics, appliance & furniture sales, delivery, installation and servicing all the products we sell. We are a perennial winner of the Chicago Tribune's Top Workplace Award. We are looking for a highly motivated, flexible & friendly Electronic Service Representative to join our team. If this is you, we want to hear from you! In addition, must be comfortable contributing/working in an entrepreneurial, fast-paced and fun work environment.

Primary duties include:

Assist customers over the phone with their electronic service needs
Basic troubleshooting & tech support for consumer electronics
Process returns & exchanges
Create service tickets to document customers' needs & dispatch service techs to customers' homes
Assist customers with purchasing accessories, replacement parts & carry in repairs

Job Requirements:

Basic operational knowledge of consumer electronics
Strong computer skills
Ability to take initiative & make decisions
Approachable & outgoing personality
Scheduling includes night & weekend hours
Must be able to stand for long periods of time
Ability to lift up to 75lbs
Bi-lingual a plus
We offer our team members:
Hourly rate starting at $18.00 Yearly performance review
Potential for advancement
Medical/Dental (Blue Cross and Blue Shield PPO Network) & Vision (VSP)401(k) (Charles Schwab) which includes a matching program
Life & Disability insurance (Lincoln Financial)
Generous Paid Time Off/Sick Pay Program
Continued training & career development
Employee discounts on all products we sell
Performance based bonus programs

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