Coordinator I - Emergency Lighting

Posted 2 days ago

fox valley fire safetyPlato Center (IL)

Dispatchers, Except Police, Fire, and Ambulance Fire Protection

SENIORITY

Mid

SALARY

$22.00 - $24.00 per hour

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About the role

Coordinator I - Emergency/Exit Lights Scheduling & Routing Coordinator Full-Time 40 hours per weekM-F, 6:30am-3:30pmJob Responsibilities: Manage incoming / outgoing calls for Emergency Exit Lights department Scheduling of daily routes for assigned technicians and dispatch service calls Identify and assess customers' needs to achieve satisfactory solutions Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods / tools Handle customer complaints, provide appropriate solutions, and alternatives Follow communication procedures, guidelines, and policies Additional tasks as needed to assist the department On-Call rotation option - once fully trained, can participate in on-call program for additional hours

Job Requirements:

Strong phone contact handling skills and active listening
Excellent communication and presentation skills required to work with customers, technicians, sales personnel, and managers
Must be able to multi-task & have multiple priorities
Computer Literate – Typing 40 wpm minimum. Accuracy is essential.
Working knowledge of Microsoft Office products (Outlook, Word, and Excel primarily)
Google Maps, ability to pull directions
Scheduling history
Strong Customer Service skills
Consistent and dependable attendance
Strong organizational skills
Positive Attitude
Knowledge of Chicagoland area

Other Qualifications

Physical requirements: ability to sit or stand for several hours at a time; move about the office with ease; ability to kneel, bend, squat, and balance; and lift or move up to 20-pounds Requires reliable sight, hearing, verbal communication and touch Must be committed to creating value in the service department Integrity that aligns with Fox Valley Fire & Safety's company values

Education: High School Diploma or Equivalent

Compensation & Benefits: Fox Valley Fire & Safety Co. offers competitive benefits, including comprehensive medical/dental/vision insurance available on day one of hire. Additional ancillary benefits such as AD&D, critical illness insurance, STD & LTD, employer-paid life insurance policy and 401k with company match. We are 100% employee owned - after one year of employment, employee is eligible for the company ESOP. This role offers a starting pay range of $22-$24 per hour, paid in biweekly installments based on experience. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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