Quality Assurance Specialist - Customer Interactions & Calibration
nexrepOrangeburg (SC)
Quality Assurance Specialist - Customer Interactions & Calibration
Posted yesterday
nexrepOrangeburg (SC)
SENIORITY
Junior
About the role
NexRep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts and SMS contacts from NexRep's independent marketplace contractors, identifying trends and collaborating with certification and operations teams to meet client standards. You will assess the quality of agent interactions, monitor real-time or post-call workflows, review customer satisfaction data, and participate in calibration sessions with the client to ensure alignment in scoring.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.