Service Team Member
el pollo locoFarmers Branch (TX)
Service Team Member
Posted 2 days ago
el pollo locoFarmers Branch (TX)
SENIORITY
Entry
About the role
Service Team MemberAt El Pollo Loco, passion is always on the menu—and as a Service Team Member, you bring the flavor to life. Whether you're greeting guests with a smile, assembling craveable orders, or helping prep our fire-grilled favorites, you're the spark behind the scenes serving up unforgettable experiences. Ready to grow with us and ignite your flamin' good career?
POSITION PURPOSE:
The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards. Greet and assist customers with their orders in a friendly and helpful manner. Continuously strive to meet or exceed customer expectations and satisfaction. Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing. Process and assemble customer orders efficiently, ensuring accuracy and timeliness. Use suggestive selling to complete the customer experience and increase sales. Education/Work Experience: Previous experience in customer service or food service is preferred but not required.
What's in it for you?
- Competitive pay
- No overnight hours
- Employee discount on food
- Excellent career growth potential (we promote from within)
- Flexible Schedule: Full-Time or Part-Time hours
- Medical, Dental, and Vision Insurance*Paid sick time
- Employee Assistance Program
- Flexible spending accounts, Legal Insurance, and Pet Insurance*401(K) plan with match and immediate vesting (must be at least 21 to participate)
Discounts on theme parks, movie tickets, sports events, hotels and more...*Eligibility for these benefits is based on the number of average hours worked per week within a 12-month period.
Why work for us?
When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, it's our people who set us ablaze. You're the ones bringing the passion, ideas and energy–the flavor–whether cooking in the restaurant or working in the support center. That's why we take pride in providing a place where you can express, develop and belong... all while enjoying a healthy balance. Here, fire-grilled chicken makes flamin' good careers.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.