Remote Benefits & Customer Care Operations Lead

Posted yesterday

state of washingtonOlympia (WA)

Social and Community Service Managers Other General Government Support

SENIORITY

Mid

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About the role

State of Washington seeks an experienced Program Manager to lead Benefits and Customer Care operations, building structure around evolving processes and policies. You will direct training, QA, appeals, and staff development across statewide units, ensuring compliant, timely delivery of WA Cares Fund benefits. You will supervise a growing team, translate policy changes into actionable procedures, and partner with other agencies to align services across the state. Hybrid work from WA is typical.

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