Customer Experience Associate II
Location: 2822 General Hudnell Dr., San Antonio, TX 78266 (Onsite)
Pay Rate: $16.00/hour
Employment Type:
Full-Time Shift Information: Must be available to work any 8-hour shift, Monday through Sunday
Job Summary:
We're hiring an Onsite Customer Experience Associate II in San Antonio, TX to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.
Key Responsibilities:
Provide professional customer service support via inbound calls Handle high-volume call center interactions efficiently and accurately Resolve customer inquiries, issues, and complaints in a timely manner Maintain accurate records through data entry and system updates Follow company processes, compliance standards, and quality guidelines Meet productivity, attendance, and performance metrics Collaborate with team members to improve customer satisfaction
Required Qualifications:
High school diploma or GED required Requires a minimum of six months experience in call center, customer service, or dispatch work. Strong communication and customer service skills Ability to work in a fast-paced call center environment Basic computer skills and ability to navigate multiple systems Reliable attendance and strong work ethic Ability to successfully complete a background check, credit check, and security fingerprinting
What We Offer:
Competitive hourly pay Monthly incentive opportunity of up to $350 after training by meeting performance metrics Night or weekend differential, based on shift worked Benefits from day one (medical, dental, vision) for eligible roles Paid time off and holidays Paid training Career growth and advancement opportunities Supportive and inclusive work environment
Training Requirements:
Complete a mandatory 3-week paid training program (Week 1 classroom training; Weeks 23 supported call handling).Maintain an average quiz score of 80% or higher and complete all required E-Learning courses. Apply now and make an impact from day one
