Member Experience Sales Associate - Mercer Island

Responsibilities: Demonstrate dedication to ensuring maximum member experience satisfaction. Consistently strive for and achieve outstanding member service while consistently meeting and/or exceeding key performance standards. Promote enthusiasm for fitness and the OTF brand by assisting new members to embark on their fitness journey. Cultivate genuine, experience-focused connections with members and guests, answering questions, resolving concerns, and engaging in ongoing outreach. Ensure a friendly, helpful, and inclusive experience for all members and guests. Deliver an exceptional and versatile sales and service experience to all members and guests, generating inspiration that leads to fitness goal pursuit. Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests.

Qualifications: Positive, genuine, and passionate – self‑motivated, eager to learn, enjoy interacting and helping others while sincerely caring about the well‑being of others. Possess exceptional interpersonal skills and are customer service focused, with a willingness to deliver above and beyond levels of service and eagerness to seek opportunities to develop and contribute valuably. 1+ years of related experience in a similar role.

Benefits & Perks: Opportunities for advancement; long term career opportunities within the team. Workout for free. Casual/Fitness dress code. Flexible schedule. 401K plan. Dental and vision insurance plans. Supplemental insurance plans such as hospital, indemnity, and critical illness. Potential for PTO benefits and medical insurance after initial measurement period. Diversity Commitment Statement The presence and influence of Diversity & Inclusion within Orangetheory Fitness Afterburn is a vital and ethical standard to maintain. We strive to create an atmosphere free of prejudice and discrimination where all voices can be heard and diversity can be recognized as an asset rather than obstacle. Our mission is to coach and train our team to be inclusive and accepting of our differences.

Equal Employment Opportunity: Afterburn participates in the federal government’s E-Verify Program. We provide equal employment opportunities to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated. Afterburn is an Employment-at-Will Employer. Seniority Level Entry level Employment Type Part-time Job Function Management and Manufacturing Industries Wellness and Fitness Services

Additional Information: Referrals increase your chances of interviewing at Orangetheory Fitness | Afterburn Coaching by 2x.