Credit Card Claims Processor

Key Responsibilities: Make outbound calls to cardholders to gather information related to credit card dispute cases. Deliver a high-quality customer experience during each interaction. Ask clear and effective probing questions to obtain complete and accurate information. Accurately document cardholder responses and relevant case details. Navigate multiple operational programs and screens concurrently. Research claim information, identify exceptions, and escalate issues when appropriate. Adjust priorities based on changing call volumes and business needs. Follow applicable procedures, internal policies, and regulatory requirements.

Basic Qualifications: High school diploma or equivalent - Four years or more of operations services related work experience Preferred Skills/Experience - Proven commitment to high quality customer service - Strong attention to detail and commitment to accurate documentation. - Good time management skills to maximize production and execution of tasks in a fast-paced environment- Ability to navigate multiple programs and screens concurrently. - Ability to reprioritize work and adapt as call volumes or business needs change - Good verbal and written communication skills- Ability to identify, analyze, and resolve exceptions through data interpretation. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.