Real Estate Fields Ops and CRM Manager

Posted 4 days ago

sean zimmermanPhoenix (AZ)

Real Estate Sales Agents Other Activities Related to Real Estate

SENIORITY

Senior

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About the role

Luxury Real Estate Team needs someone who can move between two very different registers in the same day: in the field checking on properties, managing vendors, coordinating schedules and ensuring marketability with database management, follow-up scheduling, and scheduling airtight. No real estate transaction experience is required. What matters more is sharp attention to detail, a real eye presentation, and enough polish to understand Luxury Real Estate Team's standards.

Core Responsibilities:

Listings & Property Operations
Walk listed properties on a regular cadence to check condition, signage, lockboxes, and presentation
Coordinate with photographers, stagers, and other listing-prep vendors on-site
Manage cleaners and other recurring service vendors for active listings
Track and report on all active listings, prospects, buyers, and contracts (active sales pipeline management)
Own calendar and scheduling across showings, inspections, appraisals, and client meetings, including reminders, cancellations, and reschedules, so there is no back-and-forth
Marketing fulfillment includes social publishing, just-listed and just-sold, nurture email, listing launch materials
Track and manage expenses and budgets across active listings
Report to Luxury Real Estate Team monthlyCRM Management & Communication
Build, own, and maintain the CRM as the single source of truth for clients and contacts
Capture new contacts met in the field the same day, from open houses, events, sign calls, and referrals, entered and tagged by source and stage so no one is lost
Keep records clean, current, and properly segmented: active buyers, active sellers, past clients, sphere, open-house and event leads, nurture
Lead follow-up and qualification with fast speed-to-lead, routing only hot, qualified prospects to Luxury Real Estate TeamRun defined follow-up sequences on new open-house and event leads: immediate touch, then a set nurture cadence until they convert or opt out
Build and maintain communication cadence with past, current, and prospective clients
Provide proactive client status updates through the transaction, so Luxury Real Estate Team are not fielding "where are we" calls and texts all day
Manage database and sphere outreach: birthdays, anniversaries, check-ins, referral campaigns
Log every client interaction and showing note, and request reviews and referrals at closing milestones

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