Staff CX Manager — AI-Driven Support Experience

Posted yesterday

intuitSan Diego (CA)

Customer Service Representatives Temporary Help Services

SENIORITY

Lead

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About the role

Intuit, Inc. is seeking a Staff Customer Experience Manager to shape an AI-led, done-for-me support experience for Experts across key touchpoints such as routing, knowledge management, and case management. You will partner with product, design, and engineering to bring this vision to life. The ideal candidate has a proven track record designing and improving service experiences at scale, collaborating with data scientists, designers, engineers, and program managers to deliver measurable CX

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.