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David Careers

Communications Center Supervisor

Posted 10 days ago

corestaff servicesLaurel (MD)
Command and Control Center SpecialistsOther Justice, Public Order, and Safety Activities

SENIORITY

Mid

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About the role

A university public safety department needs an experienced Communications Center Supervisor to lead its 24/7 emergency communications operation on a short-term basis. This is a civilian, non-sworn leadership role. You’ll oversee dispatch staff, keep the center compliant with state 911 standards, and step in on the console whenever operations call for it.
What you’ll do:
  • Leadership and operations
  • Manage the day-to-day operation of a round-the-clock public safety communications center
  • Build and maintain shift schedules for dispatch staff
  • Set performance expectations, conduct evaluations, and recommend additional training where needed
  • Train new dispatchers and deliver ongoing in-service training
  • Look into concerns about center operations and prepare written findings or corrective action recommendations
  • Make sure the team stays professional, courteous, and service-focused with everyone who contacts the center
  • Systems and compliance
  • Keep the center in line with state 911 call-taking and response requirements
  • Oversee access to the CJIS network and maintain your own CJIS certification
  • Coordinate upkeep of radio, phone, camera, and computer systems, place repair calls, and track service contract renewals
  • Supervise recordkeeping for Clery Act and UCR crime reporting
  • Coordinate fingerprinting and background check services as required
  • Oversee daily parking enforcement records and assign related tasks to dispatch staff
  • Dispatch duties (as needed)
  • Operate radio, phone, CCTV, access control, and alarm monitoring systems
  • Relay information among officers, security staff, callers, and outside agencies
  • Run record and warrant checks for officers
  • Broadcast descriptions of missing or wanted persons
  • Coordinate with outside agencies on emergency air transport and other mutual aid responses
  • Review recorded lines and radio traffic for compliance and escalate urgent matters to the shift commander
  • Respond to emergencies such as fires, threats, and hazardous materials incidents according to department procedures
  • Maintain duty logs, assignment sheets, and written reports
  • What you bring
  • Supervisory experience in a 911, police, or public safety communications center
  • Current CJIS certification, or the ability to obtain it quickly
  • Working knowledge of Clery Act and UCR reporting (campus experience a plus)
  • Strong judgment under pressure and clear, calm communication
Availability for a rotating scheduleMINIMUM TRAINGING & EXPERIENCE: CONDITIONS OF EMPLOYMENT:High School Diploma or GED required. Minimum of two (2) years' experience as a Police Communications Operator. Minimum of two (2) years' experience as a manager or supervisor in the law enforcement field. Possess high level of administrative/secretarial experience, working knowledge of CJIS, NCIC general knowledge of and skilled in generally accepted office practices and procedures; Ability to proofread and edit written documents skilled in the use of word processing, database, spreadsheet software programs, specifically Microsoft Office Suite (Word, Excel and PowerPoint), internet, email and calendar software; ability to maintain confidentiality of information and handle sensitive matters-with- discretion and tact Ability -to- deliver a-skilled-and encouraging image Ability to comprehend police related materials, multi-task, converse effectively verbally and in writing.

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