Senior Customer Success Leader - Manufacturing AI & Growth

Posted yesterday

servicenowDetroit (MI)

Industrial Production Managers Custom Computer Programming Services

SENIORITY

Manager

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About the role

ServiceNow, the AI platform powering digital transformations, seeks a Customer Success Executive for US Manufacturing. As a senior post-sales leader in the Customer Excellence Group, you will own commercial health, retention, and expansion across a high-value portfolio, partnering with Sales, Delivery, Product, and peers to realize value from our platform. You will engage CIOs and senior IT leaders, translate business priorities into a roadmap, drive AI adoption, and set measurable success

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.