Front Counter Sales and Services Associate

Posted 6 days ago

lite barricadeDallas (TX)

Customer Service Representatives All Other General Merchandise Retailers

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About the role

Front Counter Sales And Services Associate The Sales & Service Associate is responsible for supporting all aspects of site customer service for both walk in and phone/electronic sales in a friendly, fast-paced team environment.

Job Responsibilities:

Provide exceptional customer service by being professional, friendly, and approachable
Address and resolve all customer requests and/or complaints utilizing a positive, creative approach
Collaborate with all appropriate departments and personnel to ensure customer satisfaction
Sell products and services by using selling techniques such as add-on sales
Participate in required product training to build required product knowledge
Provide customer support with technical product information
Network to build relationships with prospective and existing customers
Make outbound lead follow up to potential and existing customers utilizing various methods including phone, email, mail, and fax
Support outside sales team with order entry and inventory inquiries
Use smartphones and digital technologies to enhance communication
Use POS system
Answer phone calls and respond appropriately to caller's needs
Generate and maintain accurate required documentation
Maintain a safe, clean, and organized work area
Comply with all company rules, policies, and procedures
Complete all other tasks as assigned

Knowledge/Skills/Abilities:

Excellent customer service and communication skills
In-depth knowledge of sales strategies and product demonstrations
Detail-oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment
Good listener with above average reasoning ability and make minimal mistakes
Effective use of multi-line phone system
Basic computer skills including use of MS Office (Word, Excel, and Outlook), with a willingness to learn new software programs

Education And Experience: High school degree or equivalent education/experience.

Physical Requirements: Frequently operates shop equipment and machinery and/or office productivity equipment such as computers, calculators, copy machines, and printers. Frequently stands for extended periods of time. Works in both inside and outside weather conditions. Required to work in a fast-paced, multitask environment. Able to lift thirty pounds unassisted.

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