Remote Emergency Roadside Responder
Posted 2 days ago
virtual vocationsDenver (CO)
Customer Service RepresentativesOther Support Activities for Road Transportation
SENIORITY
Junior
About the role
Providing exceptional customer service, the full-time Remote Emergency Roadside Telephone Responder will manage high volumes of incoming calls from AAA Members seeking roadside assistance, utilizing internal knowledgebases and mapping tools while working from home.
Key responsibilities:
Answer and manage 40-60 incoming calls daily, assisting Members with roadside assistance needs
Accurately input Member information and assess special handling situations to prioritize service effectively
Provide clear information on service details, costs, and estimated arrival times while ensuring a positive Member experience
Required qualifications:
High School Diploma or equivalent
One year of customer service experience, preferably in a call center environment
Stable, high-speed internet connection via Ethernet cable
Availability to work weekends, overtime, and holidays as needed
Familiarity with maps and map reading preferred
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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