Customer Experience Innovation Manager

Posted yesterday

whirlpoolBenton Harbor (MI)

Customer Service Representatives Appliance Repair and Maintenance

SENIORITY

Senior

Apply

About the role

Whirlpool Corporation in Benton Harbor, MI is seeking a Manager, CX Innovation to modernize Kitchen Aid’s customer journey and shape the future of the Consumer Services Contact Center. You will drive the integration of AI, CRM platforms, and digital self-service tools, elevate interactions, and govern SLAs while delivering data-driven insights that inform product and service improvements across the business.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.