AI/ML Tech Platform Manager

Address: USA-NC-Salisbury-2085 Harrison RoadStore Code: Arch/Data - Business Intell & Analy (5119285) Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose: The AI/ML Tech Platform Manager owns a major platform area, prioritizing capabilities, standards, and integrations to improve reliability, developer experience, and cost-effective scale. Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Chicago, IL and Quincy, MA.Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities: Maintain vision and roadmap for assigned platform domains, defining the why and what behind platform capabilities and investments. Advocate for stakeholder and tenant needs by gathering customer feedback, usage signals, and operational insights on how the platform is performing. Translate stakeholder needs into platform requirements, service definitions, and clear acceptance criteria in partnership with engineering managers and architects. Prioritize and deliver capabilities; manage tradeoffs, dependencies, and change impacts across teams and integrations. Partner with engineering managers and architects to identify innovation and continuous improvement opportunities across the platform, balancing reliability, cost, and developer experience. Monitor lifecycle health, including reliability, performance, and security; guide improvements that reduce operational risk and technical debt. Support platform governance by partnering with engineering managers across teams to enforce platform guidelines and policies, and by collaborating with other platform owners to improve governance and change management practices. Participate in agile ceremonies and provide feedback and guidance where needed to ensure decisions are documented and follow-through is maintained. Provide platform owner review and signoff with the platform engineering manager before platform components are considered done, ensuring alignment to agreed standards and requirements. Partner with product teams to drive adoption and measure value realization through outcomes, KPIs, and stakeholder feedback. Coordinate outward communication to platform consumers and partners regarding impactful platform events, including outages, releases, and notable changes. Report progress, risks, and decisions to leadership and collaborators with clear, timely updates. May be called upon to support critical escalations and must be available during urgent IT incidents as needed.

Preferred Qualifications: Familiarity with API governance, identity/access, or observability tooling. Experience supporting platform governance and change management across multiple engineering teams.

Salary Range: $136,160.00-$204,240.00 Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws. At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.