Community Experience Specialist

Community Experience SpecialistFuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights — fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed.Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you're based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you'll help shape the future of decision intelligence for some of the world's most iconic brands.The Community Experience Specialist is responsible for executing all assigned tasks related to audience recruitment, rewards and incentives, member engagement and audience operations/administration. Projects will be deployed by Audience Experience Strategists or Managers. Community Experience Specialists may have a small book of business as determined by the Audience Experience Manager.Location: Los Angeles, CAWork Arrangement: This is an onsite role requiring five days per week in the office.Key Responsibilities:Audience Operations & EngagementSupport audience recruitment, onboarding, and ongoing engagement activities.Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.Monitor community activity and flag engagement opportunities or risks.Project Support & ExecutionExecute audience-related tasks and deliverables assigned by Audience Experience Strategists or Managers.Coordinate across internal teams to ensure projects meet timelines and quality standards.Provide support for campaigns, surveys, and events within audience communities.Customer Interaction & Account SupportOwn the audience experience for a designated vertical's set of customer accounts i.e. book of business (as assigned).Manages the bulk of customer management task execution on the Fuel Cycle technologyCommunicate project updates, timelines, and best practices to clients clearly and professionally.Collaborate with Strategists to provide recommendations on audience engagement and satisfaction.Quality Assurance & AdministrationReview and test deliverables to ensure high-quality outputs.Maintain accurate records and documentation of audience activities and client communication.Demonstrate Fuel Cyle Platform knowledge and account specific functions.Your Success Metrics:On-Time Task Completion RateAudience Engagement Activity RateAchieve 75% utilization levelMember data is 100% accurate and regularly validated for all communities in your portfolioClient Satisfaction Score (CSAT) or Internal Stakeholder Feedback Score100% compliance of audience experience hours for all communities in your portfolio.Who you'll work with?Audience Experience StrategistsAudience Experience ManagersStrategic Research LeadsAccount DirectorsCore Skills & Competencies:SkillsProject Coordination – Ability to manage timelines, track tasks, and follow through on assigned responsibilities with excellent prioritization skills.Written & Verbal Communication – Clear, professional, and customer-friendly communication with clients and internal teams.Technology Proficiency – Comfortable working with SaaS platforms, spreadsheets, CRMs, or community management tools.Analytical Skills: Proficient in data analysis and reporting.CompetenciesProcess Execution – Follows structured workflows with consistency and accuracy.Quality Assurance – Focused on high quality deliverables; reviews work carefully and identifies inconsistencies or errors before deliverables go out.Client Service Orientation – Anticipates customer needs and delivers work that enhances the customer experience and ensures satisfactionProblem-Solving: Effective at addressing complex audience experience issues.AttributesDetail-Oriented – Pays attention to the little things that impact quality and credibility.Collaborative – Works well with others, receives direction positively, and contributes to team goals.Curious & Eager to Learn – Open to feedback, asks thoughtful questions, and shows initiative in growing their skills.Empathy: Understands audience perspectives and needs.What you'll bring:Education: Bachelor's degree in a relevant field.Experience: 1-2 years managing audience experience or an equivalent role in a B2B customer-facing capacity.Detail-Oriented: Detail-oriented team members with an eye towards execution and efficiency.Team Player: Strong team player with excellent collaboration skills.Multi-Tasking: Strong multi-tasker with excellent prioritization skills.Customer Focus: Focused on high-quality customer service and deliverables.Analytical Skills: Proficient in data analysis and reporting.Communication: Excellent verbal and written communication skills.Adaptability: Can handle diverse audience needs and challenges.Problem-Solving: Effective at addressing complex audience experience issues.Empathy: Understands audience perspectives and needs.Organizational Skills: Manages multiple accounts efficiently.Preferred, but Not RequiredExperience in Microsoft Office, AsanaBenefits & Perks:Fuel Cycle is committed to supporting the well-being, flexibility, and growth of our team. We offer a competitive and inclusive benefits package that includes:Comprehensive Health Coverage : Medical, dental, and vision insurance plans401(k) with Company Match : Plan for your future with our retirement savings programEquity Purchase Option : Participate in Fuel Cycle's long-term successFlexible Work Schedule : Empowering you to balance life and workGenerous Time Off :15 vacation days and 7 sick days per year12 company holidays4 floating holidays/recharge days to rest or celebrate what matters to youPaid Parental Leave : Time to bond with your growing familyMonthly Internet & Phone Stipend : Support for remote work setupWellness & Lifestyle Perks : Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and moreTeam Connection Perks :Weekly community lunches, refreshments, and snacks at our LA & NY headquartersPet-friendly office environmentsCompensation Overview:The expected starting salary range for this position is $65,000 - $75,000. This range represents the typical starting compensation offered to candidates hired into this role. Final base salary will be determined based on a variety of factors, including location, work experience, skills, knowledge, education, and certifications.In addition to base salary, this role is eligible for a discretionary bonus with a target of 4% of base salary. Actual bonus amounts, if any, are determined at the company's sole discretion and may vary based on individual performance, company performance, and market conditions. This role may also be eligible for an equity grant or purchase option. These components make up your total compensation package, which will be reviewed in greater detail during your initial recruiter conversation.Commitment to Diversity, Equity, and Equal Opportunity:At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career