Administration Automation and Support Specialist Level II

Administration Automation And Support Specialist Level IIKoniag Emerging Technologies (KET), a Koniag Government Services company, is seeking an Administration Automation and Support Specialist Level II support and our government customer in the Metro DC area. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.The Administration Automation and Support Specialist Level II will be responsible for the following tasks:Manage and update spreadsheet data, with attention to detail to spot errors or inconsistencies.Manage and update database information with the assistance of partly- or mostly automated processes.Use automated workflows to manage internal process trackers and email communications.Set up and manage automated calendars or other scheduling tools.Manage mailboxes and triage help tickets appropriately.Provide timely and friendly customer support to users of INL IT systems over email, chat, and video call.Communicate problems or suggestions about automated workflows or other systems to the team.Conduct analysis and generate reports designed to describe workflow outputs and identify opportunities to improve.Other duties as assignedRequirements:Bachelor's degree in business administration, Information Systems, Data Science, or a related discipline with zero to two years of experience in a relevant field, OR associate's degree in the above fields or relevant certifications (e.g., Microsoft Office Specialist, Google Sheets Certification) along with at least two years of experience in a relevant field.Demonstrated experience with administrative tasks, data management, or operations.Familiarity with Microsoft Excel or Google Sheets, including data formatting, formulas, pivot tables, and data validation.Familiarity with tools like Microsoft Power Automate, or other workflow automation softwareDemonstrated ability to create, manage, and troubleshoot automated workflowsDemonstrated experience with automated scheduling tools like Calendly, Microsoft Bookings, or similarFamiliarity with basic data analysis concepts to interpret spreadsheet data and generate simple reportsDemonstrated experience in customer service or support rolesStrong accuracy in data entry and the ability to spot errors or inconsistencies.Demonstrated ability to manage multiple tasks, prioritize effectively, and maintain organized records.Good written and verbal communication skills for drafting emails and collaborating with team members.Willingness to learn new tools and technologies as required.For a position in the U.S., must be a U.S. Citizen or legal U.S. resident; for a position outside the U.S., any citizenship (U.S., Third Country National (TCN), and Local National (LN)) is allowable.Our Equal Employment Opportunity Policy:The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.